ITIL can be interpreted as a set of good practices that are designed to guide the processes of organizations which offer IT services. Most IT services organizations have help desk support and assistance which needs to have a flow of processes and methods by which the business processes can be monitored are laid down ITIL standards. There are support cases as well as incidents, problems, monitoring of process changes, configurations and release management processes related to IT services which are streamlined with the help of the best IT consulting companies Brisbane.
How ITIL came into being
From the eighties it became evident that several organizations that are into customer services are IT dependent. For that reason, a set of standards and practices came into being to help standardize the norms and terms by which service level agreements and contracts can be governed and how they can be defined. The UK government and its commerce department have been instrumental in forming the initial version of ITIL. Today, most of the trusted IT service organizations need to have personnel employed who have undergone the v3 foundation certificate program, at least in order to be aware of the processes, methods and disciplines that are laid down for service organization by this set of international standards accreditation body.
How accreditation helps
When customers realize that an organization is ITIL accredited, this indicates a certain level of standardization that is followed in every process or work flow of the organization. The terms that would be mentioned in the service contract or agreement as well as the steps that would be followed in redresssal of a customer complaint would be as per the defined processes in the v3 foundation certificate program of the accreditation body.
Defining different service life cycles
There are different processes that characterize any service organization which are built defined as life cycles or distinct stages as per ITIL. As a result, from service strategies to design, implementation, service operation, transition and improvement phases, each cycle have certain methods and processes defined by the standard and each cycle builds on the other whose principles are taught to the concerned personnel and managers through the foundation and intermediate level programs.
Applicability to a global marketplace
Not only can service personnel consider the accreditation to be a great tool to leverage their career opportunities, but organizations that have accredited processes and individuals can be seen as global workplaces that are tuned to cater to a global customer base. As varying countries have different standards which are required by the IT service organizations, having an international accreditation helps any service organization to have easier access to different marketplaces and economies of the world due to which investment in ITIL brings forth rich returns.